COMPANY POLICIES

We accept all major credit and debit cards as a payment method, including American Express and Discover Card. Cash and cashier’s checks are also acceptable. We DO NOT accept personal checks.

Hourly Rate: Our company operates on hourly rates, depending on the size of the move. Prices vary based on the workforce necessary to complete the project.

Flat Rate: We can provide you with a guaranteed flat rate price. In this case inventory must be 100% precise. The best way to avoid any type of misunderstanding is for us to conduct an on-site survey, which is free of charge. Our representative will visit your pick-up location and take inventory of everything that needs to be moved. Once the process is complete, you will be provided with flat rate price, GUARANTEED not to increase if inventory remains the same.

The customer must decide either to self-pack or allow our team of professional packers to pack all the belongings appropriately. We use different types of boxes based on necessity. We have wardrobe boxes with bars, linen boxes, dish and book boxes, etc. We offer competitive prices for all moving materials. We can also provide box delivery prior to your move.

If you cancel your move 48 hours prior to your move date, your deposit will be refunded. Other than a cancellation with proper notice, all deposits are non-refundable.

We use our partner companies all over US (long distance freight carriers) to deliver to different parts of United States. Depending on your destination, transit time will vary. A good rule of thumb, moving to the East Coast, estimated time of delivery varies between 7-14 business days, West Coast and Mid-West: 14 – 21 business days. These timeframes are flexible and will be adjusted to customer needs.

We also offer exclusive VIP long distance moves, where our team of movers will drive your belongings, in the same truck they loaded at the pick-up location, to your destination anywhere in the continental US or Canada

Are you leaving the city for a year or need your “stuff” to be stored for just few days? All you need to do is let us know. We offer long-term and short-term warehouse solutions for our customers. Our warehouse is in Red Hook, Brooklyn. It is secured with 24/7 guard on site and CCTV monitors. We will wrap your items and store them for as long as you wish. Call us now and find out what we can do for you

Tolls are an additional fee.  Currently it is $42 for each of our commercial trucks to cross the George Washington Bridge, Lincoln and Holland tunnels, as well as the Verrazano-Narrows Bridge.

No moving company in the world can honestly guarantee a damage-free move, but we guarantee to make it right for our customers if belongings get damaged. What makes us different from other companies is that we approach each challenge individually. Orion Moving carries full cargo policies, along with general liability insurance. Purchasing additional insurance is an option. If you choose to proceed with the general insurance that comes with every move, your belongings will be covered 60 cents per pound per article. Please speak to our sales representative to obtain more information about our insurance and damage coverage policies

While most companies will flat out refuse to move IKEA furniture, Orion Moving will help you move anything, including IKEA furniture. You will be asked to sign a special waiver indicating that Orion Moving is not responsible for the structural integrity of the piece once it is moved. The reason is simple: IKEA pieces are made from the pressed wood. The piece can be disassembled and reassembled by our team of professional movers; however, it is not likely to regenerate the initial stability.

It is illegal to charge fees for parking tickets in NYC; however, most of the moving companies will charge their customers for the parking tickets issued to the moving truck during the move.

Orion Moving DOES NOT charge for parking tickets, however, please be mindful that finding legal parking in NYC is a great challenge and once the spot is found, it might be relatively far from the pick-up or drop-off location, which will result in more time needed to accomplish the move

Tips are not included in the price. Orion Moving recommends 20%.