“We will make your move stress-free,” –is how a vast majority of moving companies start their ads. Truth be told, most of the time they really try to make it stress-free, but there are some companies out there who have absolutely no regard for the customer’s satisfaction. The charge at the end of the move is what they are after. So, how do we make sure that your booking with us is worth the time and most importantly money?
Here are five things to consider when you are shopping around for a moving company.
1 - Make sure the company is licensed and insured.
Anybody can rent a truck and hire manpower. These types of moves are usually cheaper. You might save some money on a cheap, unlicensed company, but consequences most likely will not be in your favor.
When you deal with licensed and insured companies, it is easier to hold them accountable should some unexpected issue pop up. Licensed moving companies follow certain rules when dealing with claims and disputes. These rules are regulated by the Department of Transportation. You can check if a company is licensed by visiting the FMCSA website and searching the company by name or the DOT/MC numbers.
2 - Make sure everything is set up front.
When dealing with a sales representative from a moving company, most of the communication will occur over the phone. Eventually you will receive an e-mail from the sales representative with an electronic quote. Always make sure that everything you discussed over the phone is put in writing (different discounts, deals etc.) In this case you will have some leverage should something go wrong.
3 - Research the company.
Do some research on the company you are thinking to book. Check their Google, Yelp, and other platforms for reviews. Try not to be biased, read both positive and negative reviews. Yes, sometimes moving companies, even the best ones, have bad days. It is not about the mistakes made during the move; it is about how a company deals with issues.
4 - Request a Superstar.
Every company has its so-called “superstar(s)”. You can easily identify them from the reviews. Those are the teams that work the best. Usually, happy customers identify them by name. Try to request an “A-Team” for your move. Most likely they will not disappoint you and will perform on the highest level. After all, they want you to leave a positive review including their names, too.
5 - Ensure the compliance of the company’s insurance with building’s requirements.
If your building requires a certificate of insurance (COI), you must make sure the company’s coverage is in total compliance with those requirements. Some buildings require more coverage than a company has on its policy. If a COI is required, your mover may not be allowed on premises without one. This will create a situation when you must find new mover on short notice and Last-minute bookings are awfully expensive. Ask the sales representative about the coverage early. The COI is provided AFTER you book the move, not before.